Last updated: January 2021

If you do not agree with the terms of this privacy policy please do not access the site.


This website, (“site”), is operated by Raising Conscious Vibrations (“we”, “us” or “our”). We take the privacy of our users (“you” or “user”) very seriously and therefore we urge you to read this policy very carefully because it contains important information about:

  • how and why we collect, store, use and share personal information
  • your rights in relation to your personal information, and
  • how to contact us in the event that you have a complaint.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you to any changes by updating the “Last updated” date at the top of the page. Any changes or modifications will be effective immediately upon posting to the Site. By agreeing to the terms of this policy you waive the right to receive specific notice of any changes or modifications and will be deemed to have accepted any changes or modifications by your continued use of the Site after the date the changes are posted.



Collection of your information

Raising Conscious Vibrations collect, use and are responsible for certain personal information about you. When we do so we are regulated under the South African Protection Of Personal Information Act (POPIA) and the General Data Protection Regulations (GDPR) which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purpose of those laws.


Information that we collect and use includes:

  1. Personal information – We collect personal information that you voluntarily provide us such as your name, shipping or postal address, contact information (e.g. email and phone number), and demographic information (e.g. age, gender, interests) . This information may be collected when you register with the Site, participate in various activities on the Site (e.g. online shop, chat, and message boards), subscribe to our newsletter, complete a Contact Us form or information you may provide when entering contests or giveaways and/or responding to surveys. Note: You are under no obligation to provide us with your personal information, however not doing so may limit features available to you on the Site.
  2. Derived Data – Our servers automatically collect information when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. We may also collect device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
  3. Financial Data – We may collect your financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Netcash, and you are encouraged to review their privacy policy ( ) and contact them directly for responses to your questions.
  4. Social Media Data – The Site may gather information from social media sites such as Facebook, Google+, Instagram, Pintrest, Twitter, including your name, your social network username, location, gender, birthdate, email address, profile picture and public data for contacts if you connect your Site account to such social networks.
  5. Cookies and similar technologies. – A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local share objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on the Site. For example we may use cookies to monitor and/or collect the following information: how many times you visited our website, which pages you visit, traffic data, location data and time spent on the website. The collection of this information helps us to build a profile of our users. Some information may be aggregated or statistical, which means that we will not be able to identify you individually. In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you. On the first occasion that you use our Site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, as a result of disabling cookies some of our website features may not function. You may not decline web beacons. However they can be made ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered which will allow you to accept or decline cookies on an individual basis. You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.


How we use your personal information

  1. We collect information about our users for the purpose of measuring promotional activity, and managing and improving our online services providing you with a smooth, efficient and customized service. Specifically, we may use the information gathered about you via the Site to:
    – Administer sweepstakes, promotions and contests
    – Assist law enforcement and respond to subpoena
    – Compile anonymous statistical data and analysis for use internally or with third parties
    – Create and manage your Site account
    – Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you
    – Email you regarding your Site account and/or order(s)
    – Enable user to user communications
    – Fulfill and manage purchases, orders, payments and other transactions related to the Site
    – Generate a more personal profile about you to make future visits to the Site more personalised.
    – Increase the efficiency and operation of the Site
    – Monitor and analyse usage and trends to improve your experience with the Site
    – Notify you of updates to the Site
    – Offer new products or services
    – Prevent fraudulent transactions, monitor against theft and protect against criminal activity
    – Request feedback and contact you about your use of the Site
    – Resolve disputes and troubleshoot problems
    – Respond to customer service requests
    – Send you a newsletter or other information that may interest you
  2. We would like to send you the information about products, services, offers, competitions and services and products which may be of interest to you. Such information may be sent by mail or email. We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information. If you do opt in to receive such marketing from us you can opt out at any time. If you have any queries about how to opt out, or if you are receiving messages you do not want, you may contact us using the details provided below.
  3. Website Analytics – We may partner with Google Analytics to allow tracking technologies and remarketing services on the Site through the use of first-party cookies or third-party cookies to, among other things, analyze and track your use of the Site, determine popularity of certain content and better understand online activity. By use of the Site you consent to the collection and use of your information by them. You are encouraged to review their privacy policy and contact them directly to obtain answers to your questions. If you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.


Who your information may be shared with

  1. We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity. This includes exchanging information with relevant entities for fraud protection and credit risk reduction.
  2. We may share your information with third parties that perform services for us or on our behalf such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  3. If you interact with other users on the Site, those users may see your name and descriptions of your activity including comments, chatting with other users and following blogs.
  4. When you post comments to the Site your posts may be viewed by all users and potentially publicly distributed outside the Site in perpetuity.
  5. If you connect to the Site through a social network your contacts on the social network may see your name and descriptions of your activities.
  6. If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. We are not responsible for the actions of third parties. If you no longer wish to receive correspondence or communications from such parties you are responsible for contacting the third party directly.


Links to Third-Party Websites

The Site may contain links to third-party websites and applications of interest that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.


Keeping your information secure

  1. We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We will also use technological and organisation measures to keep your information secure.
  2. We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
  3. While we will have taken and will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. If you have any particular concerns about your information, please contact us using the details below.


Policy for Children

We do not knowingly solicit information or market to children under the age of 16. If you become aware of any data we have collected from children under age 16 please contact us using the contact information provided below.



Your rights

  1. Under the South African Protection of Personal Information Act and the European General Data Protection Regulation you have a number of important rights free of charge. Please refer to these for more information.
  2. Your Account – You may at any time review or change your information in your account or terminate your account by logging into your account or by contacting us using the contact information provided below. You also have the right to request all personal information we store about you from us. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
  3. Emails and Communications – If you no longer wish to receive communications, correspondence or emails from us you may at any time opt out by:
    • Noting your preferences at the time you register your account with the Site
    • Logging into your account settings and updating your preferences
    • Contacting us using the contact information provided below


Contacting us

If you have any questions about this policy or the information we hold, please contact us at:


Raising Conscious Vibrations


172 River Road

Malanshof, Johannesburg



South Africa

P O Box 382


South Africa


Tel: +27 83 378 1909